This report presents the findings
from a survey of 168 retailers regarding their Information and Communications
Technology (ICT) investment priorities. The survey investigates the core
technologies which retailers are investing in, including the likes of
enterprise applications, security, mobility, communications and collaboration,
and Cloud Computing.
Introduction and Landscape
* Why was the report written?
- In order to provide deeper
insights into retailers' ICT investment priorities and strategic objectives.
* What is the current market
landscape and what is changing?
- According to Kable's survey,
advanced technologies such as green IT and virtualization, communications and
collaboration, and business intelligence are witnessing a significant uptake.
* What are the key drivers behind
recent market changes?
- Retailers' need to improve their
customer experience and storefront operations, reduce their operational costs
and carbon footprints, and adhere to global carbon emission standards is
driving the demand for advanced technologies such as green IT and
virtualization, communications and collaboration, and business intelligence.
* What makes this report unique and
essential to read?
- Kable Global ICT Intelligence has
invested significant resources in order to interview CIOs and IT managers about
their IT investment priorities. Very few IT analyst houses will have
interviewed 160+ ICT decision makers in the retail industry in H2 2012.
Key Features and Benefits
* Recognize retailers' strategic
objectives with regards to their ICT investments.
* Identify retailers' investment
priorities based on their budget allocations across core technology categories
such as enterprise applications, security, mobility, communications and
collaboration, and Cloud Computing, etc.
* Learn about the drivers that are
influencing retailers' investments in each technology category.
* Establish how retailers' IT
budgets are currently allocated across various segments within a technology
category.
* Gain insight into how retailers'
plan to change their ICT budget allocations across various segments within a
technology category.
Key Market Issues
In line with their strategic objectives
of improving security and privacy, retailers are placing a high degree of
importance on security, with 96% of respondents currently operating with such
solutions in place.
In order to deal with continuously
changing customer preferences, increasing competition, and rising churn rate,
retailers are continuously looking to adopt various business intelligence (BI)
tools such as data warehousing/marts and analytics.
The soaring demand for storing,
managing, and retrieving the ever increasing volumes of business and customer
data is driving the demand for various enterprise content management (ECM)
solutions such as document management and records management amongst retailers
Retailers are placing a lot of
emphasis on implementing a range of IT systems management solutions in order to
reduce the complexity of their ICT infrastructure and achieve standardisation.
Retailers are looking to deploy
various virtualization technologies such as server, storage, network, and
desktop virtualization in order to reduce their infrastructure costs relating
to servers, data centres, hard disk drives, computing devices and peripherals,
and networking equipment.
Key Highlights
With the increasing need to improve
workflow and processes and reduce time to market for their products and
services, the adoption of PLM and BPM solutions is set to witness an upward
momentum as 53% and 54% of retailers are planning to invest in these
applications respectively in the next two years.
Kable's survey finds that the demand
for real-time business intelligence and social sentiment analysis is expected
to increase within retailers, with 48% and 43% of respondents respectively
planning to invest here in the next two years.
The survey reveals that content and
web filtering is set to witness the highest adoption rate in the coming two
years as 67% of retailers are planning to invest here during the specified
period.
Although tablet computing is
assigned a relatively low priority, the adoption of such solutions is set to
gain traction as 54% of retailers are planning investments in this technology
in the coming twenty-four months in order to improve productivity and provide
flexibility to their shop floor employees and sales teams.
With a penetration rate of 74%,
cloud computing is the least popular solution amongst retailers; however,
advantages such as greater scalability, flexibility, reduced costs, and ease of
management are set to provide some momentum to the adoption of such solutions.
To order this report:
Email:
support@researchonglobalmarkets.com
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+1 866 325 7446
UK: +44 203 514 2363
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